Summary: daijili collects only the personal data necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players. We do not sell your personal data to third parties. We protect your data using industry-standard security measures and comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
1 Introduction
daijili ("daijili," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the daijili Platform. This Privacy Policy ("Policy") describes how daijili collects, processes, stores, shares, and protects personal information in connection with your use of the daijili website, mobile platform, games, and all related services (collectively, the "Platform").
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the daijili Platform in any manner, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with daijili's Terms & Conditions. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
2 Personal Data We Collect
daijili collects the following categories of personal data from players:
- Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS ID).
- Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
- Account Data: Username, encrypted password, account preferences, and communication settings.
- Financial Data: Payment method details (GCash number, PayMaya number, bank account details for BPI/BDO/Metrobank, or card details for Visa/Mastercard), transaction history, deposit amounts, withdrawal amounts, and account balance records.
- Gaming Data: Game session history, wager amounts, game outcomes, bonus usage, and responsible gaming tool settings (e.g., deposit limits, self-exclusion status).
- Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps.
- Usage Data: Pages visited on the Platform, features accessed, click-through patterns, and time spent on the Platform.
- Communications Data: Records of your interactions with daijili's customer support team, including live chat transcripts, email correspondence, and support ticket history.
Sensitive Personal Information: Where daijili collects government-issued ID details or financial account information for identity verification and anti-money laundering compliance purposes, such data is treated as sensitive personal information under the Data Privacy Act and is subject to heightened protection measures.
3 How We Collect Your Data
daijili collects personal data through the following means:
- Direct Collection: Data you provide when registering your daijili account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated Collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, log files, and similar tracking technologies (see Section 7 for details).
- Third-Party Sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and, where applicable, data from publicly available sources for anti-money laundering screening purposes.
4 How We Use Your Personal Data
daijili uses your personal data for the following purposes:
- Account Management: To create, maintain, and administer your daijili account, including processing your daijili login and managing your account settings.
- Service Delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all features of the daijili Platform.
- Identity Verification & Compliance: To verify your identity and age (21+), comply with anti-money laundering (AML) obligations, and meet other regulatory requirements under Philippine law.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct.
- Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce responsible gaming tools (deposit limits, self-exclusion), and fulfil our duty of care to players.
- Customer Support: To respond to your enquiries, resolve disputes, and improve our support services.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where permitted by applicable law. You may opt out at any time.
- Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the daijili Platform.
- Legal Obligations: To comply with applicable Philippine laws, regulations, court orders, and regulatory directives.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, daijili processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your daijili account and deliver the Platform's services.
- Legal Obligation: Processing required to comply with Philippine laws, including AML regulations, PAGCOR requirements, and tax obligations.
- Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your data protection rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6 Data Sharing & Disclosure
daijili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
- Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process your financial transactions.
- Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and
age (21+) in compliance with Philippine gaming regulations.
- Fraud Prevention & AML Providers: Third-party services engaged to screen transactions and player accounts for fraud, money laundering, and sanctions list matches.
- Game Content Providers: Licensed game studios and software providers whose games are available on the daijili Platform, to the extent necessary to deliver game services.
- IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers engaged to operate and secure the Platform.
- Regulatory & Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order.
- Professional Advisers: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.
All third-party service providers engaged by daijili are contractually required to process personal data only for the specified purpose, to maintain appropriate security standards, and to comply with the Philippine Data Privacy Act.
7 Cookies & Tracking Technologies
daijili uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The categories of cookies we use are:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your daijili account. These cannot be disabled.
- Functional Cookies: Remember your language preferences, display settings, and responsible gaming tool configurations.
- Analytics Cookies: Collect aggregated, anonymised data about how players use the Platform, helping daijili improve features and performance.
- Security Cookies: Used for fraud detection and to protect your daijili account from unauthorised access.
You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the daijili Platform. daijili does not use third-party advertising or behavioural tracking cookies.
8 Data Retention
daijili retains your personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention principles:
- Active Accounts: Personal data is retained for the duration of your active daijili account relationship.
- Closed Accounts: Following account closure, daijili retains identity, financial, and gaming records for a minimum of five (5) years to comply with Philippine AML regulations, tax obligations, and potential legal proceedings.
- Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised within 30 days.
- Technical & Usage Logs: Retained for up to 12 months for security monitoring and fraud detection purposes, then deleted or anonymised.
When personal data is no longer required, daijili securely deletes or anonymises it in accordance with industry-standard data destruction procedures.
9 Data Security
daijili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- Encryption: All data transmitted between your device and the daijili Platform is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (including financial records and identity documents) is encrypted using AES-256.
- Access Controls: Access to personal data is restricted to authorised daijili personnel and service providers on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
- Password Security: Account passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text.
- Security Monitoring: daijili employs continuous security monitoring, intrusion detection systems, and regular vulnerability assessments to identify and address potential threats.
- Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, daijili will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required by the Data Privacy Act.
Your Role in Security: You are responsible for keeping your daijili login credentials confidential. Never share your password with anyone. daijili will never ask for your password via email, chat, or phone. If you suspect your account has been compromised, contact our support team immediately.
10 Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by daijili:
- Right to Be Informed: The right to know what personal data daijili collects about you and how it is processed — as set out in this Policy.
- Right of Access: The right to request a copy of the personal data daijili holds about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to daijili's legal retention obligations.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
To exercise any of these rights, please contact daijili's Data Protection Officer at: [email protected]. daijili will respond to all data privacy requests within fifteen (15) business days of receipt, as required by the Data Privacy Act.
11 Children's Privacy
The daijili Platform is strictly intended for persons aged 21 years and older. daijili does not knowingly collect personal data from individuals under the age of 21. If daijili discovers that personal data has been collected from a person under 21, the associated account will be immediately suspended, all data will be deleted, and any deposits will be returned in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a minor has registered on the daijili Platform, please contact our support team immediately at [email protected] so that we can take prompt action.
12 Changes to This Privacy Policy
daijili reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, daijili will post the updated Policy on this page with a revised "Last Updated" date and, where required, notify affected players via email or in-platform notification.
Your continued use of the daijili Platform after the effective date of any revised Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how daijili protects your personal data.
13 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or daijili's data processing practices, please contact our Data Protection Officer:
Email: [email protected]
daijili takes all privacy enquiries seriously and will respond within 15 business days. For general platform support, visit our FAQ page. For information about your account rights, visit our Terms & Conditions page.